Online store usability audit
We will identify and provide recommendations on how to eliminate obstacles that prevent you from increasing sales and customer satisfaction.
Our clients, who have already received the results of the online store usability audit
What problems can an online store audit reveal?
With our detailed audit, you will be able to fix absolutely all issues and inconveniences in the user experience. That will lead to an increase in the financial returns of your online store.
How does a store audit affect KPIs?
An online store audit is a comprehensive analysis of your online store focused on identifying and fixing critical flaws in the user experience.
We thoroughly review key aspects, from navigation and loading speed to the effectiveness of conversion triggers. You can improve your customer experience and significantly increase your sales with our detailed report and recommendations.
We will help your online store perform at its best, attracting more customers and increasing overall user satisfaction.
5 stages of an online store audit
Our approach to a store audit includes several key steps that allow us to gain a deep understanding of your business and the needs of your audience.
Audit results
Get a detailed report and roadmap to improve your online store
Description of problems
You will get a detailed description of the identified interface flaws, supported by screenshots for better visualization.
Prioritizing tasks
Prioritizing future work based on the criticality of problems, allowing for effective short- and long-term action planning.
Troubleshooting recommendations
Specific steps to fix the issues identified, including technical changes and UX improvements.
Analytical justification
Based on analytics data and our experts’ expertise, we make informed hypotheses about the root causes of user experience issues. This helps you not only fix existing issues but also prevent potential problems in the future.
Our team of UX/UI designers is ready to help you implement the necessary changes. Together we can achieve the desired results faster and increase your profitability.
You will receive a detailed report
The report will identify the shortcomings of your online store, specific recommendations for their correction, and priorities for further actions to increase the online store’s KPIs.
FAQ
How long does it take to conduct a usability audit of an online store?
Typically, the audit takes 7-10 days, depending on the workload of the designers.
If the report is not clear, what should I do?
We provide detailed explanations of the issues found and their impact on user experience and conversion. The reports are written in clear language and do not require additional UX design knowledge.
How do I understand where to start with the changes proposed in the report?
We provide a criticality assessment for each identified issue, making it easy for you to understand which one is more important. We can provide you with a detailed change implementation plan with estimates of the work required, upon request.
Our cases
