Business systems
OMS and WMS
OMS (order management system) accepts orders from all channels, tracks their statuses and decides where and how to fulfil them. WMS (warehouse management system) records goods coming in and going out, knows where everything is, and assigns work in the…
APIs and integrations
An API (application programming interface) is a set of rules and capabilities inside a program through which another program can interact with it, as opposed to a human interface. It is a "contract" between the program that offers the API and third-party…
CRM
CRM (customer relationship management) is an approach and, usually, a program for managing interaction with customers: it stores data about them, analyzes it and helps coordinate sales, marketing and support (Wikipedia, CRM).
CDP
CDP (customer data platform) is software that collects customer data from all of a company's systems, merges it into a single profile of a person, stores that profile permanently and passes it to other systems: analytics, marketing, support. In 2026 the CDP…
Accounting system
An accounting system is software where a company keeps its financial and inventory records: sales and purchase documents, stock levels, money in accounts, settlements with counterparties. Reporting and tax data come from it.
ERP
ERP (enterprise resource planning) is a system that brings a company's core processes together in one place: money and accounting, purchasing, warehouse, orders, production, staff. It is usually a set of programs that collects, stores and processes data from…
CRM for an online store
CRM (customer relationship management) is a strategy and, usually, software for managing interaction with customers: it stores data about them, analyzes it and coordinates sales, marketing and service (Wikipedia, CRM). For an online store it is the place…